Outreach Program & Services

The Outreach Program is dedicated to providing preventative general counselling along with support services, education, information, and referrals related to family/domestic violence across both rural and urban communities within the Regional Municipality of Wood Buffalo.

The Outreach Support Services at Waypoints are here to assist individuals facing or having experienced any type of domestic-family abuse, including: child abuse (past or present), intimate partner violence (past or present) and/or relationship conflicts (past or present). The Outreach Counselling Services provide general preventative counselling, resources, and referrals to individuals across the municipality. The Outreach Public Awareness Services provide education through presentations, workshops and information booths.

For more information about our Outreach Program, please contact us at 1 (780) 750-8618.

What Can I Expect When Calling the 24/7 Family Violence Crisis Line?

When reaching out to the Family Violence Crisis Line, here's what you can expect:

  • Crisis Intervention Workers (CIW) available to answer your call 24/7, every day of the year.

  • No requirement to be in immediate crisis to make a call.

  • Upon greeting, a CIW will inquire about your needs and provide assistance accordingly.

  • All requests for information, referrals, and support will be addressed while ensuring your safety and confidentiality.

  • If calling during a crisis, the CIW will assess your safety and offer support accordingly.

  • If safe, the CIW will address your questions and concerns; if not, they'll help you explore safety options promptly.

  • We encourage women interested in shelter accommodation to visit for a chat, with transportation provided if needed.

Outreach
Counselling Services

Our counsellors provide:

  • Free individual counselling for individuals of all genders

  • Various techniques to aid in managing and resolving diverse experiences

  • Enrich and strengthen individual coping skills to develop strong and healthy family environments

  • Short-term individual counselling for support networks including family members, partners, and friends

To enquire about counselling or support services, please contact our Systems Navigator at 1 (780) 750-8650.

All our services are provided free of charge.

Support Services in the Outreach Program

Our dedicated staff are here to offer personalized support and services to individuals or their support networks who have been impacted by any form of trauma related to domestic-family violence or conflict.

Our services include, but are not limited to:

  • Providing individual support sessions and programming

  • Offering information on accessing counseling services

  • Providing psychoeducation resources

  • Offering guidance on reporting options

  • Advocacy and accompaniment to the hospital, court, or RCMP

  • Psycho-educational support group programming

  • Referring individuals to community agencies and resources such as the Wood Buffalo Food Bank and Alberta Works

All our services are provided free and offered by appointment.

Outreach Public Awareness
& Training

The Outreach Program organizes a range of presentations and workshops across the Region covering topics related to domestic-family violence and relationship conflicts.

These sessions can be customized to suit the audience and timeframe. Our audiences typically include schools, youth groups, service providers, and community members.

If you're interested in a tailored program to meet your specific needs, please reach out to our Outreach Manager at (780) 750-8618 or via email at outreach.manager@waypointswb.ca

Here's what our Outreach Public Awareness program offers:

Topics may include:

  • Healthy/ Unhealthy Relationships

  • Impacts of Domestic Violence and Trauma

  • Safety Planning

  • Domestic Violence and Your Workplace

  • Lateral violence

  • Self-care

Communities We Serve

For additional information, please contact our Outreach Manager 1 (780) 750-8618 or email: outreach.manager@waypointswb.ca

Anzac

Location: Anzac Recreation Centre

(Transportation & childcare may be available, contact Outreach)

Conklin

Location:  Conklin Mulitplex

(Transportation & childcare may be available)

Fort Chipewyan

Location:  ATC Family Wellness Centre

(Childcare may be available, contact Outreach )

Fort Mckay

By appointment only

(Transportation & childcare may be available, contact Outreach)

Fort McMurray / #468 First Nation

Location:  Outreach Landing Centre, Compass, Unity House/ #468 Health Centre

By appointment only.
(Transportation & childcare may be available, contact Outreach)

Janvier

Location:  Janvier Health Centre

Transportation & childcare may be available, contact Outreach)

  • "As an outreach worker, it brings me immense joy to witness the transformative moments when individuals realize they are not alone in their struggles. There is a wealth of support available to help them navigate through complex systems and challenging situations. It’s like a light bulb turning on, illuminating the path forward. It’s a reminder that no one has to endure hardship in isolation. There’s always help and guidance available."


    -Outreach Coordinator

  • "Being an outreach worker means meeting survivors where they are—whether it’s accompanying them to court, helping with safety planning, or simply lending a listening ear. Our commitment to personalized support ensures that no one faces this journey alone.”




    -Outreach Support Worker

  • "To me, Outreach means community. Community is the compass guiding healing journeys, offering support, validation, and belonging, essential for resilience and growth."






    -Outreach Support Worker